At Ktrendify, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's processing times. Please note that shipping costs are non-refundable unless the return is due to our error.
Refunds will be issued for the purchase price of the returned items only. Any applicable taxes will be refunded in accordance with local regulations. Gift purchases may only be refunded to the original payment method used for the purchase.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement to confirm the refund hasn't been processed. Some banks or payment processors may require additional time to post the refund to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order number and payment details. We will investigate the issue and work with our payment processor to resolve any delays. In cases where the refund was sent but not received, we may need to initiate a trace with your bank or payment provider.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Ktrendify
Address: 1695 Musgrave Street, Oklahoma City, Oklahoma
E-Mail: [email protected]
Phone: +1 (405) 816-5341
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
